Who is Hubs?
Hubs is an online platform that provides businesses with easy, fast and cheap access to custom manufacturing capabilities through a global network of hundreds of manufacturers across more than 20 countries. Founded in 2013 in Amsterdam (Netherlands), Hubs was acquired in 2021 by Protolabs, a US headquartered provider of online manufacturing services for custom parts. Together, they offer a broad range of online services, including 3D printing, CNC machining and injection moulding.
The reason for change
Having implemented NetSuite as their ERP solution, in the summer of 2021 Hubs started looking for a robust and flexible dunning solution. In particular, the tool had to be capable of fully supporting their customer base structure, which includes many parent-child relationships. They also wanted to make it possible to attach the overdue invoices to the reminder emails that would have to be sent out to customers.
Why Dunning by Novutech?
The solution
After a brief study of possible solutions, Hubs selected the Novutech Dunning Pack as the perfect answer to their requirements, in terms of functionality as well as operating cost. We implemented our 1.0 Dunning bundle and extended it to accommodate the dunning at consolidated level for the parent customer. We also added a scripted workflow action to include the overdue invoices and unapplied credit memos in the attachments of the emails. As these are common features likely to be requested by most of our Dunning customers, we incorporated them as standard functionality in our 2.0 dunning bundle, and these features have been an integral part of our 2.0 and later our 3.0 Dunning solution ever since.
The implementation and kick off went really smoothly, thanks also to the Hubs team, and was over and done within a span of only 4 weeks, including the initial demo, scoping, customization, testing and deployment.
The benefits
With the Novutech Dunning Pack being implemented fast and at low cost, Hubs now enjoys the advantages of a flexible solution tailored to their needs. They can handle their dunning process more efficiently with considerably less manual work. The notifications are more accurate and more complete, alerting the overdue customer at the right time with the right message, which in turn is expected to improve their cash flow significantly.
The Hubs team is happy with this valuable extension that allows them to enjoy the value of their NetSuite ERP platform even more.
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