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Transitioning effortlessly to optimal Accounts Receivable management

 

Introduction

When it comes to managing Accounts Receivable efficiently, many clients express interest in a streamlined dunning process to monitor overdue balances and automate the dispatch of dunning letters to their customers in a fully automated way. Our customers prefer a simple, flexible, and efficient approach. Our Dunning Letters NovuPack offers a tailored process that fits our customers’ requirements without unnecessary complexity.  

Implementation stages

In order to make a Dunning Novupack implementation as smooth and straightforward as possible, we follow a well-established and proven methodology at every customer:

Demo of the Solution

We demonstrate our solution and its functionalities during a 30-minute call, including a 20-minute walkthrough and a 10-minute Q&A session.

Requirements Gathering Meeting

Together with the customer, we assess their requirements and potential gaps, proposing a standard bundle and adding the necessary customizations based on their specific needs.

Prototype 1 in Sandbox and User Testing

Once the proposition is signed off, we configure an initial prototype within 5 business days. A one-hour training session is organized, enabling users to perform tests during the following 5 business days.

Prototype 2 in Sandbox

The testing phase is concluded by a tests review session, wherein users provide feedback on the initial prototype. Based on this information, we make agreed adjustments within the next 5 business days.

Production Deployment and Go-live

Once the prototype is set and done, we deploy all features in the customer’s production account. We define a Go-live date and provide tips and best practices for confidently using the bundle.  

Support

Throughout the Dunning Novupack implementation, our commitment to a seamless experience includes having an experienced team member accompany users. This support ensures expert guidance during requirements gathering, user testing, and Go-live phases.  Our team members host training and testing review sessions, offering insights and addressing queries. During the Go-live phase, our experts remain available for assistance, ensuring a smooth transition and resolving any potential issues. Our approach is validated by Baywa, a.o. They are a highly regarded client, who adeptly executed the Dunning Novupack methodology through these meticulous steps. This personalized support underscores our dedication to delivering not just a robust methodology but a hands-on, user-centric approach, guaranteeing a successful and well-supported implementation journey for our customers.  

Conclusion

Novutech's Dunning Implementation Methodology distinguishes itself by providing a simple and flexible approach to implementing our Dunning Novupack. The step-by-step approach, encompassing demo sessions, requirements gathering, prototype development, and production deployment, ensures a tailored and efficient implementation.  The methodology's emphasis on prototypes and user testing reflects Novutech’s commitment to meeting client needs and refining solutions based on valuable user feedback. This comprehensive approach ensures a smooth and optimized implementation experience for clients seeking an automated solution for managing overdue balances and sending dunning letters in their Accounts Receivable.

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