Dunning objectives and pain points
Managing overdue balances and automating follow-ups can be challenging for many businesses. Clients often express the need for a dunning process that balances simplicity and adaptability, enabling them to:
- Efficiently Track Overdue Balances: Gain real-time visibility into accounts receivable.
- Automate Collection Letters: Eliminate manual follow-ups with automated communication.
- Streamline Processes: Implement a solution that is flexible enough to meet specific business needs.
At Novutech, we designed our Dunning Solution to address these needs, offering a ready-to-use, customizable process that ensures efficiency and ownership from day one.
Key features of the Dunning Solution
Multi-level Dunning support
Manage up to four levels of customer dunning, invoice dunning, and hybrid dunning workflows.
Flexible delivery options
Choose between emailing or printing dunning letters.
Automation or manual control
Fully automate processes or initiate them via mass updates, depending on your preferences.
Multilingual support
Out-of-the-box support for dunning in three different languages.
Customizable email messaging
Tailor email templates to match your brand voice and client preferences.
Enhanced reporting
Simplify reporting with saved searches and dashboards for tracking overdue balances and dunning statuses.
Customer statement customization
Easily adjust customer statements for clear and actionable communication.
Navigation shortcuts
Integrated shortcuts on dashboards for streamlined workflows.
How we implement?
Our consultants work with you to understand your unique needs, setting up the Dunning Accelerator quickly and efficiently. Following the initial configuration, we conduct a training session to empower your users to thoroughly test the setup. Based on your feedback, we fine-tune the configuration and deploy it to the production environment on the agreed date.
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Customer feedback
Straightforward and user-friendly setup
Highly adaptable to meet specific business needs
Supports full automation for seamless workflows
Provides easy state-based tracking of customer statuses
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