Introduction to NetSuite Dunning Letters
Effective dunning processes are crucial for maintaining healthy cash flow and positive client relationships. Our Dunning Accelerator offers an efficient, automated approach, empowering businesses to streamline their accounts receivable management within the NetSuite environment.
Common Dunning Objectives and Pain Points
In the area of Accounts Receivable management, many clients express a keen interest in implementing a streamlined dunning process to efficiently track overdue balances and send automated collection letters to their customers.
At Novutech, we understand that our customers value simplicity and flexibility over complexity. Our Dunning Accelerator provides a ready-to-use, adaptable solution that aligns with your needs. This accelerator simplifies tracking overdue balances, automating follow-ups and enhancing communication, making your collections process efficient from day one.
Dunning Key Features
- Supports 4 levels of customer dunning, invoice dunning as well as hybrid dunning
- Dunning letters can be emailed or printed
- Fully automated or initiated via mass updates
- Supports dunning in 3 different languages by default
- Fully customized email messages
- Adjustments of customer statements included
- Reporting made easier thanks to saved searches
Dunning Implementation Process
Our consultants work with you to understand your unique needs, setting up the Dunning Accelerator quickly and efficiently. Following the initial configuration, we conduct a training session to empower your users to thoroughly test the setup. Based on your feedback, we fine-tune the configuration and deploy it to the production environment on the agreed date.
- Fixed implementation fee
- Recurring annual fee
- Implemented within few days (based on your availability)
Customer Feedback on Dunning
- Easy and straightforward
- Mostly standard NetSuite processes without heavy scripting
- Adaptability to the users’ business
- Can be fully automated
- State-based and easy tracking of each customer’s status
Documents
Customer statement customization
Dunning implementation methodology
Our others NovuPacks
Novutech has developed a bunch of accelerators that tackle most of the pain points our NetSuite customers experience.
