WHO IS ACTITO?
Founded in 2000, Actito stands as a global Customer Activation Platform, making waves in Belgium, France and Canada. With a focus on enhancing customer engagement throughout the entire journey, Actito brings a user-friendly web interface that caters to both specialists and non-specialists alike. Renowned for its agility, Actito seamlessly manages databases ranging from 1,000 to 10 million contacts, offering a versatile solution for evolving business needs.
Actito’s core business revolves around enabling brands to leverage years of customer data for personalized interactions, fostering long-term customer value.
ACTITO’S JOURNEY AND NEEDS
Actito’s journey began in 2001 in Belgium with three founders and ten customers, evolving into a powerhouse with a growing customer base. As the company expanded into different countries (France in 2013, Canada in 2017), the need for an integrated vision of their business processes and financial performance became evident. Actito sought a tool to centralize their operations, answering critical questions about financial efficiency and revenue generation. Their quest for a robust ERP led them to select Netsuite, because of its consolidation capabilities, scalability, and international compliance and functionality.
Novutech’s initial interaction with Actito was persuasive enough and finally convinced them to opt for Netsuite. Our extensive expertise in Netsuite and our practical approach to projects position us as the ideal partner. The main challenge for Actito was ensuring Novutech understood their unique needs.
We helped them streamlining their requirements and translating their needs into functional and technical ERP features. The implementation, though not overly complex, did require some adjustments. Today, we continue to provide ongoing support by fine-tuning and making necessary adjustments for their evolving needs.
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THE BENEFITS
Our real value for Actito stemmed from our in-depth understanding of Actito’s history, constraints, technical environment, and people. Starting the implementation from scratch, our familiarity with Actito’s landscape enabled us to build and iterate smoothly. Our commitment to a long-term partnership, willingness to help, and proactive approach set the tone for a collaborative and enduring relationship.
Actito appreciated Novutech’s transparency, even if it meant advising against certain actions that may not align with Actito’s business goals. Our quick provision of workarounds or alternatives showcases our commitment to making our clients’ lives easier. Actito recognized the human factor as paramount, acknowledging that software is only 50% of the solution. Our expertise and guidance in navigating all digitalization challenges make a significant difference in our clients’ implementation journeys.
CONCLUSION
Actito found a reliable partner in Novutech, for its Netsuite implementation. The collaboration not only addressed Actito’s immediate needs but also laid the foundation for a lasting and fruitful partnership. With Novutech’s support, Actito is well-equipped to unlock their full potential on Netsuite, ensuring a seamless and efficient operation that aligns with their vision of personalized customer engagement.
QUOTE
“The first meeting we had with Novutech was very convincing, and it was part of the reason why we chose NetSuite. Novutech had a lot of experience in NetSuite. They had several implementations behind them and they were very pragmatic in terms of response, in terms of project. They were challenging us when it was needed.” Nicolas Peeters – CFO
“The real added value for Actito is that Novutech started implementing from scratch so they know everything, the constraints, the technical environment, the people so it is easy for them to understand what Actito needs and knowing the history, Novutech can build further and further in a smooth way which makes things really easy and fast.” Brieuc Noel de Burlin – System Manager & ADV Team leader
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