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Background

Knowledge sharing is a vital component for the success of any IT company, particularly for those specializing in ERP integration, such as Novutech. Sharing knowledge allows employees to enhance their productivity, expertise, and understanding of customer needs. In this article, we'll delve into the significance of knowledge sharing at Novutech and the strategies we’ve implemented for effective knowledge sharing practices.

Encouraging knowledge sharing

Encouraging knowledge sharing can spur innovation and creativity among employees. By sharing their knowledge, employees can identify new solutions, streamline processes, thus enhancing overall company performance. Another benefit of knowledge sharing is that it enables employees to gain a better understanding of customer requirements, leading to increased customer satisfaction.

Tools and resources for knowledge sharing

At Novutech, we've established an environment that fosters open communication and collaboration to encourage effective knowledge sharing practices. We provide employees with resources and training, such as online collaboration tools and team-building meetings. Additionally, we've implemented an information sharing space using the Confluence by Atlassian tool. This common space allows employees to write articles on interesting topics and share them easily. It also serves as a repository of solutions developed for our customers, which employees can access and leverage to find concrete solutions for various situations. The sharing space is a valuable asset for Novutech. We've even set a threshold for a minimum number of knowledge articles to be written, as a driver for the annual bonus paid to employees. The benefits of this knowledge sharing hub are numerous, including easy access to relevant information, learning and development opportunities, increased productivity, standardization of processes and procedures, collaboration and feedback. Furthermore, we hold a Lunch & Learn session every two weeks attended by all employees. In these sessions, employees are invited to present topics of their choice, which other employees may find interesting. Each session is documented in Confluence, ensuring that a record of the discussion is kept. These meetings allow employees to learn from one another, enhance their skills and knowledge, and stay up-to-date on current projects and issues.

Conclusion

Knowledge sharing is vital and can take many forms, such as informal conversations, team meetings, training sessions, and documentation. At Novutech, we've created a culture that encourages knowledge sharing across the whole company. We want employees to feel comfortable and confident in sharing their ideas, insights, and experiences with their colleagues, as it's a crucial element of our corporate strategy and vision.

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