Andovar: Customer testimonial

Who is Andovar

Andovar bills itself the ‘Global Translation Company’ and is a renowned service provider specialising in translation and content localization. The company is domiciled in Singapore and has offices in Thailand, Colombia, India and Hungary. They provide one-stop-shop services covering translation, localization, voiceover, dubbing, content creation and localization consultation to assist businesses in effectively reaching international audiences. Backed by a dedicated team and using industry leading technology, Andovar ensures the delivery of top-notch, culturally relevant content in 265+ language pairs to clients spanning diverse enterprises, such as travel, software, media & advertising, government & NGO, energy, retail, manufacturing and many more. Their unwavering dedication to quality and client satisfaction establishes them as a reliable partner for businesses seeking global expansion and influence. Since its establishment in 2007, Andovar has become the partner of choice for over 2000 clients, including some of the world’s most influential brands, like Spotify, Sony, AirBnB, Oracle and other household names.

The reason for change/ their needs

Andovar collaborates with over 10,000 freelance translators, each with varying workloads and unique areas of expertise. Over time, the company evaluates and rates these freelancers to determine their suitability for specific tasks. Managing such a large pool of freelance suppliers can be extremely time-consuming. Not only is there a need to oversee and evaluate their work, but also to follow-up administratively on their frequent requests for profile updates. As translators accumulate experience, they acquire new skills and may wish to modify their source language and target language (or languages), as well as their address, contact information, and other profile data. Having served as Andovar’s trusted optimization and support partner for their NetSuite ERP system since 2019, Novutech was asked to advise on possible solutions to automate the huge amount of administrative work involved with the management of the freelance service suppliers. In conjunction with the team at Andovar, we designed a solution that would allow translators to autonomously manage most aspects of their profile information, in a self-service mode.

The solution

Our Novutech development team has developed a fully customized suitelet using HTML, CSS, Bootstrap, and JavaScript. This suitelet serves as a portal for suppliers, providing them with the ability to log in, access their information, and make updates as required. It also offers the convenience of multiple profiles, accommodating suppliers with diverse roles. The complete customization of this suitelet empowers suppliers to effortlessly modify their information within a portal that mirrors the identity and branding of Andovar.

The benefits

This portal has significantly lightened the workload for the Andovar admin team by reducing the number of manual changes to translator records. Going forward, the Andovar team will only handle critical edits, such as email addresses updates or payment method changes. Additionally, translators now have the benefit of real-time access to their profile information.This enhancement is another good example of the value-adding optimization and support partnership between Novutech and Andovar, where we continuously explore new ways for Andovar to maximize the investment on their NetSuite system.

Quote

“The level of attention paid by Novutech over the last five years and their professionalism has allowed us to kill the basket of bugs, frustrations and wicked problems that we have accumulated over our 17-year NetSuite subscription and develop tailored solutions unique to our industry. Daniel Cooper Chief Technology Officer at AndovarNetSuite is really the only web-based comprehensive platform for SME to multinational firms on the market. It forms the base operating system for our business and, as we grow and start looking for new features, we find them ready-to-run in NetSuite.” Daniel Cooper Chief Technology Officer at AndovarDo you want to know more about our expertise and how we run NetSuite implementations? Contact us